Think Outsourcing and Succeed

Outsourcing - WHOA, I am not going to outsource. I don't want my customer dissatisfied about our services.

If this is what you think when you hear the word outsourcing, please go ahead and read the rest of the article.I am sure, this article will change the way you think about the word Outsourcing. Not only will it change the way you think, but it will also lead you to a new path of success.

A path of success that many corporate giants have already discovered and they are enjoying the benefits now.

Now you must be wondering I have always heard my customers complain about outsourcing. Even when I call some companies, the support I get, makes me highly dissatisfied, then how can I outsource my services yet make my customers happy. Well, I would say it is possible, if done correctly.

It is not that your customers hate outsourcing; they hate outsourcing when they suffer because of it.

What does that mean?

The customer would love outsourcing, if it is a pleasant experience for them.

Now, you must be thinking, how to outsource, yet make your customers love it.

By the end of this article, you will get to know how to outsource your business needs, without upsetting your customer. Before we get started, let us cover some basics of Outsourcing.

Business Process Outsourcing is the delegation of one or more business processes which are not the core process of the outsourcing company to an external provider who in turn provides services for the selected process based on certain defined and measurable performance criteria specified by the outsourcing company. This generally involves an organizations non-core processes.

Outsourcing: Contracting some or all call center services to an outside company.

OnShore: Onshore outsourcing is outsourcing within nearby region or the same country.

Offshore: Offshore outsourcing is outsourcing beyond your country.

Call Center: A term that generally refers to inbound centers, outbound centers, help desks, information lines or customer service centers, regardless of how they are organized or what types of transactions they handle.

Help Desk: An inbound call center set up to handle queries about product installation, usage or problems, primarily technical support related to computers or other hardware. The same can be offered through Voice support, chat or email support.

Now that you understand few terms related to outsourcing, let us try to understand why it is important for your business.

Why is outsourcing necessary?

I am sure; you must have read about the term Opportunity Cost. An Opportunity Cost is the value of a product that is forgone when pursuing another product. For example, if a CEO of a company chooses to spend two hours a day on building more sales channels, something that could be easily outsourced, the opportunity cost is the value of the time he denied himself and his primary work. That time could have been used to take important strategic decisions about your company, or it could have been time well spent playing baseball with your kids. Either way, the time represents an opportunity cost, or you may call it an opportunity lost.

Now let us try to understand how to make outsourcing a beneficial experience for both you and your customer. Whenever any company thinks of outsourcing their customer service, technical support, helpdesk or Back office support, the only thing that they think about is cutting costs.

Now this is the problem. As a company planning to outsource your services you should focus on these 3 things:

Quality of work desired.
Customer satisfaction.
Reduction in cost.

Most of the times, people forget about the first 2 and focus only on the 3rd point. Such a strategy leads to drop in the quality of service leading to dissatisfaction of customers.

The Beneficial way of Business Process Outsourcing would require a complete business plan.

Let us take an example.

If your company sells a DVD player and you plan to outsource your technical support, this is what I would suggest to keep in mind while making your Outsourcing Business plan.

A document detailing the required infrastructure for the call center.
Minimum qualification of the technical support representatives.
Voice and accent test of the technical support representatives.
Quality guidelines for the call centers and the employees.
Thorough product training. (This is where most of the small companies lack)
A Complete Knowledge base, with detailed answers on each and every product.
Customer satisfaction surveys.
Blended outsourcing - Blended outsourcing means, having an offshore as well as onshore support center. If you require 100 technical support representatives, outsource 90 to offshore and keep 10 onshore. You can always utilize onshore representatives to act as level-2 support.
Timely updates to offshore call center.
It is very important to inform your offshore call centers well in advance about any important updates or launch of new products. Please don't forget to ship new player your company launches to the offshore call center well in advance, so that the representatives can be trained properly before the launch.
Start slowly and gradually. Don't outsource all your services in a single go. If possible, operate multiple call centers in different parts of the world. This would also give you benefits in terms of Disaster management.
The most important point to remember: Always hire a professional Business process outsourcing company to manage your offshore operations.

The basic need is outsourcing is to focus on your core business. That does not mean outsourcing your services and to forget about them. I would suggest hiring a Business process outsourcing company, expert in the field of outsourcing to manage your outsourcing needs. If you make a proper outsourcing plan and then outsource your business, it would definitely lead to a beneficial experience for both you and your customers.

Always remember, Successful entrepreneurs are those who can see the big picture. They know when to delegate and how to accurately delegate tasks.

End2End Consultant is a Business process outsourcing company providing BPO Solutions to global clients with an excellent track record of beneficial outsourcing. We have successfully managed customer service and technical support operations for many companies based in different parts of the globe.

The Benefits of Outsourcing Today

There are many benefits of outsourcing your work to other workers. The main benefit is that you will free up your own time so that you can run your business. This practice will also allow your business to increase its productivity.The more people that you have doing work for your business, the faster it can grow. If you try to run a business on your own you will find that you do not have the time to do much needed operational tasks. If you pay workers to do your work at a lower cost than what you are charging clients, you will be making profit without having to do the grunt work yourself. This will help your business move forward.

As a business owner your main priorities should be running the business and generating sales. Simple yet necessary tasks such as administration will take up your time, leaving the more important tasks to be done at a later date. If you outsource your work, you will have more time to dedicate towards growing your enterprise.

There is one downside to this practice and this is that you will not always find competent workers. However, this is a problem that every business faces at one point or another. If you have someone else to do the basic work for you, you will be able to come up with and implement business ideas that will improve the productivity of your workers.

One of the best parts of engaging in this practice is that you will be able to save a lot of money on operating expenses. Thanks to the internet, you are able to hire workers that work from home. This will save you money on costs such as renting a premises or paying for electricity, water and other expenses paid by brick and mortar businesses.

It does take time and resources to put together an outsourcing team and it can feel like a burden on your already stretched resources when you first embark on this journey.The best advice you can follow is to keep it simple and start slowly and allow your team to evolve over time.This is one part of your business you don't want to rush, because if you get this wrong, it can take a considerable effort to correct.Having said that, if you follow your plan, interview carefully, as you should with all employees, you will avoid most problems.

For more outsourcing tips, news and advice, please visit http://www.outsourceformula.com

Proven China Outsourcing System For Entrepreneurs

Top Wealth-building System. Teaches Outsourcing To China And Building High-ranking Online Storefronts. Includes $100 Consulting Coupon And Bonuses. See The Affiliates Page For All The Resources You Need. 50% Payout.

Check it out!

What Is Outsourcing and What Can It Do For You?

What is outsourcing? Outsourcing when used is most commonly being refereed to offshore outsourcing. It is simply contracting a service to another party. Usually in the cases of offshore outsourcing for cheaper than what you can get in your own country. Outsourcing has just gained popularity on the net but has been around for much longer.

Why has outsourcing gained popularity on the net? The idea of getting work done cheaper while increasing your profit margin works even for webmasters. Would you rather pay someone in Texas for example Five Hundred USD to design a site for you or someone overseas who will do the same job for fifty dollars? As you can see with the way the economy is webmasters would rather pay the fifty dollars to have their site developed and take the extra four hundred and fifty and put it to use on advertisement and other promotions.

What can outsourcing do for you? If you are a webmaster it can mean more money for you because you are paying less to get your work done. If you are a clever marketer it also gives you a chance to sell service cheaper playing the middle guy or as some like to call arbitrage. The potential in using outsource laborers in your business is limitless. No matter how bad the economy gets you will always be able to save money via outsourcing.

So there you go the quick overview of outsourcing and what it can do for you and your business.

Christopher L. Hardin is the Owner of http://outsourcewealth.com and has made a small fortune online using outsource laborers. To learn more on how to make money using outsource laborers please visit the website.

Why Outsourcing Your Online Article Writing is So Important

Outsourcing articles allows professionals to promote your products for you. A skilled writer can ensure that your product or website is promoted in a way that will get you tons of additional traffic to your website. When looking for a writer, one thing to remember is that you pay for what you get. Some people looking for writers focus only on price. Hiring strictly on price increases the chance that the quality of your articles will not be completed at a level that will get you the most traffic results. What you can expect when focus only on price, often times as low as $4 an article, is submitted work with poor grammar, spelling errors, and a confusing format.

Outsourcing your writing to an experienced writer will make sure that you receive work that's submitted with professional quality. For quality writing that makes you profits, you can expect to pay up to $30 an article. Profits, from article writing, are gained by using SEO techniques successfully. Article writers know how to use keywords that allow your copy to flow easily and get views by as many readers as possible.

One thing to remember, when hiring an article writer, is to not pay too much attention to the word count. An article that increases traffic does so because of the way the article is written and the information that's provided. A quality article could have 300 or 600 words. From previous knowledge, an article with a 300 word count can attract just as much traffic as an article with 600 words.

Top business owners value articles compiled with a combination of quality and quantity. Therefore, although they value well-written article writers, they also look for writers who they can work with for long periods of time. You will see on many Ezines that top marketers will have thousands of articles written for them. All these articles promote their websites and make their business profitable.

Quality article writers can be found all over the internet and are usually always looking for new clients. Ezines, forums, and searching on search engines are the best way to find quality article writers. If you are already involved in a community that has article writers as members, ask others for referrals to get additional verification of their services.

If you don't have the time or skill to write your own articles you may want to try outsourcing. Outsourcing will give you the marketing results your business needs to become a success.

So, as you can see, outsourcing your writing has it's benefits. It would take much more room than we have here to fully explain them all. Fortunately, there is a great resource you can use to discover more. Click on http://www.fabmarketing.net for more complete information about outsourcing a writer to help take your business to the next level. http://fabmarketing.net